Drive the culture of the organization to be consistent with MVA vision, mission and values. Create an engaged, motivated work force through strong, effective communication and setting a clear vision for the organization. Balance hospital and department needs to reduce hospital stress; maintain DVM relations.
Leadership development and organizational structure:
Clearly define leadership and operational responsibilities of management, veterinary and supervisory teams. Hold staff accountable to demonstrating MVA values, and their deliverables.
Infrastructure and coordination of business functions:
Create an infrastructure and processes to streamline business functions to ensure efficient and effective decision making and implementation, where the direction is clear to all stakeholders involved. Integrate medical and operational needs, with the goals of the business. Be the single point for hospital-level decision making.
Financial performance and budget development and adherence:
Responsible for the overall financial success of the Hospital, including optimized staffing and delivering new services. Create hospital-level operational goals and budgets, based on the goals, strategic plan, and budget set by the VSES board. Establish the structure and measurement system to evaluate hospital & service performance and growth of new services, based on goals. Drive performance improvement action plans where needed.
In conjunction with the VSES Board, lead the development and implementation of long and short term strategic plans for VSES. Ensure “Shared Services” functions are engaged to achieve the plans, including marketing support.
Support manager and supervisors in overseeing daily operations to ensure high quality of patient care and customer service is provided in a cost effective manner. Accountable for resolving customer issues.
Responsibilities and Deliverables:
Organization and facilitation of weekly meetings with direct reports and monthly meetings with VSES leadership team. Support weekly meeting with COO.
Provide the infrastructure to ensure decision making, follow-through, communication and adherence to processes. Provide a communication plan for the hospital.
Perform root cause analysis and problem solving on daily basis, to ensure optimal decisions are made.
Create well-defined leadership behavior expectations for the veterinary team, to ensure consistency with MVA values.
Oversee the creation of and adherence to Hospital-level budget: FTE, capital and operating, based on Board budget guidelines.
Provide financial oversight and business development of the practice, in line with Board-level goals. Prepare monthly, quarterly and annual financial and operational reports to evaluate hospital performance and trends. Analyze and make recommendations for service expansion
Manage the annual strategic planning process in conjunction with the VSES Board. Provide monthly status on the projects associated with achieving the strategic plan, per quality, cost, and time expectations. Include recovery plans when needed.
Provide guidance on approach to maintain optimal staffing levels and schedules, to meet hospital needs
Establish guidelines and structure required to address customer needs related to service and billing.
Establishes process for evaluating and setting service prices
Manage the productivity of services and provide improvements when needed.
Provide support as needed for facility upkeep and expansion, ensure hospital safety.
Flexibility to adjust role and include additional duties and responsibilities as defined by leadership if needed
Establish “Shared Service” annual delivery matrix. Interface at least monthly with Shared Services team to ensure deliverables are met per VSES expectations (e.g. Marketing, IT, Recruitment)
Develops Service and Veterinary recruitment plans with Shared Services (Recruiting)
Expectations / Skills:
Serve as role model for all MVA values at all times
Able to motivate and engage large teams; leverage and balance the needs of multiple groups
Excellent communication skills, both written and verbal. Strong “listening” skills.
Well organized, prompt and detail oriented
Ability to facilitate discussions, provide feedback, and hold team accountable to perform in a manner consistent with MVA values
Possess 3+ years experience in managing strategic plans
Ability to effectively problem-solve and make decisions as needed
Ability to effectively manage time
Ability to handle conflict in a direct, effective manner
Ability to multi-task in a fast-paced environment
Ability to work independently, and take direction when needed
Ability to create processes and encourage continued improvement. Experienced in managing change and process improvement; LSS Green Belt or Black Belt desirable.
Participates on all “rotating shifts” of the hospital at least monthly.
Understands how to manage large, complex projects
Able to delegate, hold staff accountable, and ensure follow through.
Qualifications: MBA or equivalent with strong financial acumen, 15+ years operational experience, strong leadership, organizational and communication skills, experience managing budgets of $10 million or more, demonstrate interpersonal skills that engage and encourage team collaboration and drive positive change. 5+ years experience in using process improvement and change management techniques. Hospital background required.
Monroe Veterinary Associates (MVA) located in Rochester, NY, is the state’s largest independently veterinarian owned organization comprised of 14 general practices,VSES a 24 hour specialist and emergency service hospital, and an income-based spay/neuter clinic. All of our practices are equipped with ultrasound, digital radiography and intraoral digital radiography; our DVMs handle a busy caseload ...and enjoy our advanced technology, working with a well-trained team. Our progressive organization provides compassionate care to all levels of patient need. Our 24-hour emergency and specialty practice provides easy referral access to advanced specialty care and ensures excellent communication and collaboration with the specialists and emergency service. We use electronic medical records to provide our clients the most comprehensive and efficient communications.Our organization’s core values of Teamwork, Quality, Compassion, Honesty, Trust and Education serve as the backbone of the hospital culture that encourages collaboration and camaraderie. Education, one of our values, is demonstrated by numerous New York State approved CE presentations we provide at our veterinary education center located within our 24-hour emergency/specialty practice. Interested candidates may contact Amy Laukaitis, Chief Operating Officer, at (585) 271-2733 ext. 127 or by email to email@example.com.